How to Use the Checklist?I’ve prepared a Google Sheet version of the list. Copy it to your account. If you already have a page you’re working on – great! I would seriously recommend you start with assessing websites of your top 3 competitors. Doing so will increase your objectivity once you start checking your own website. Take some time, open the page, and go through the list. If you can, get some collaborators and instruct each one to go through it. Compare results at the end and discuss the areas you did not agree on.If you haven’t built your webpage yet use the checklist as a to-do list. Read through it and collect ideas in a document. When you finish the draft copy, go through it again. After you finish the assessments open the sheet ‘radar charts’ where you can check how your site is compared to your competitors’ sites. Remember – it’s not about the numeric values themselves. It has more to do with comparing and seeing which of the aspects you are neglecting the most.Writing copy is a creative process – so optimize for creativity! Try to stay open, relaxed, and receptive to new ideas that pop up in your or your teammates’ minds. In the best case, you’ll use the list to detect miscommunications and create a killer landing page. In the worst case, it will make you think and reconsider if your ‘truths’ are also the truths of others.
The ChecklistIt’s a Google Sheet. Copy it here.Start your landing page checklist by ranking each item from 1-5. If there is more than one rater each should fill out his own copy. Compare results and discuss the items which have a difference in rates equal to or greater than 2 points.All of the questions currently on the checklist are featured below. We’ll also make sure to keep this blog post updated as we use it ourselves daily.
- Are you being as CLEAR as possible about what you’re offering and why?
- Is all of the top priority information above the fold?
- “There shouldn’t be any text that isn’t doing at least one of the following tasks:
- reflecting/matching your reader’s motivation
- conveying/clarifying value that’s
- being offered – proving a claim
- addressing an anxiety
- adding authenticity or memorable specificity”
- Is the body copy font size large enough for easy reading? (min 16px, depends on the font)
- Is it clear that they should scroll? (there shouldn’t be any logical breaks that stop the eye flow)
- Does your copy explicitly call out things that should be noticed in your imagery/video?
- Does your imagery/video explicitly support the messaging of the copy?
- Does the landing page show the range of products?
- Is it clear what range of pricing is offered (low/mid/high)?
- Is the whole experience coherent to other pages?
- Is above the fold copy CLOSELY aligned with the copy that most users see before they click-through? (ad copy, SERP copy, etc.)?
- Can you answer: „Is that for people like me?“ (use personas)
- Would your copy stand up to and clearly address a skeptical, grumpy prospect’s 2 questions of “So what?” and “Prove it”?
- Is emotional resonance created? Is implicit/explicit messaging aligned with the emotional state of a typical visitor?
- Do value propositions exist that fit to the emotional values?
- Is storytelling used to create resonance? (in case studies, testimonials)
Trust & Credibility
- Is the information architecture clear and according to expectations?
- Does the brand stand clear and imply trustworthiness?
- Does the website use seals or any other similar codes?
- Are user transactions visible (social proof)?
- Are celebrities or other authorities used as testimonials?
- As a shop: Do you show the famous brands you are selling?
- Is there a strong visual hierarchy in place? Does it follow the most wanted action?
- Is the page without distracting elements? (There shouldn’t be any blinking banners or automatic sliders stealing attention)
- „Where should I click“ – does the primary CTA stand out enough?
- Do CTA Elements communicate clear consequences of action?
- Does the site help users overcome the paradox of choice? (too many options is bad)
- Is it easy to compare options?
- Are secondary CTAs used to work on objections of users? (to learn more about the product …)
- Is there an effective email capture process? Does it have a proper lead magnet?
- Would someone read your page and think “holy crap, this is an amazing opportunity that would make my life SO much better”?
- Are features translated into benefits?
- Are the value propositions unique? Really?
- Is the price/risk perception designed well?
- Did you remove dull, abstract, or generic descriptions with word pictures (i.e. copy that paints a picture)?
- Are free gifts/elements of reciprocity used?
- Does the site show free wrappings/packaging?
- Does the site answer typical questions on transactional pages? (is it safe to do X? Is it safe to do X here? …)
- Are questions of customers anticipated?
- Are common objections anticipated?
- Is there a FAQ page?
- Are there links to service areas to answer open questions?
- Is there chat available? Call center?
- Is it possible to book additional insurances to reduce the risk?
- “Design is light and easy:
- big fields with a clear description
- round corners
- enough space around fields
- big types
- light grey borders”
- Maximum simplicity & shortness
- Positive UX/interaction (e.g. inline validation, cheering)
- Chunking + Tunneling – easy questions first
- Functionality follows mental models (is the flow natural?)
- Is there an explanation of why information is needed?
- Help is provided (on hover or easy to understand links)
- Show rationally good reasons for buying decision
- Use micro-feedback on pages and elements (e.g. inline validation)
- Present good reasons on a thank you page
- Use fun and interactions to increase fun + give positive feedback
Further ReadingWe were mostly inspired by the amazing CXL team. We took content created by various instructors and coupled that with other resources and also our own experiences.
- Peep Laja. The absolute authority in this field.
- André Morys. His work influenced the list the most.
- Momoko Price. Check out her great Product Messaging course here.
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